Returns Policy

1. Digital products

AppMaker subscriptions are digital services delivered online. We do not sell or ship physical goods as part of a subscription, so there are no shipping charges, delivery addresses, or physical items to return. Subscription refunds and cancellations are handled under our Refund & Dispute Policy and Cancellation Policy.

2. If physical goods are sold

If AppMaker ever sells physical merchandise, promotional items or printed materials, this section applies. Unless a product page states otherwise, you may request a return within 30 days of delivery.

• The item must be unused, in its original condition and packaging, with proof of purchase.
• Contact [email protected] with the order number and reason for the return before shipping anything.
• We will provide return instructions and, where applicable, a return authorisation number.
• Ship the item within 14 days of receiving return instructions. Items sent without authorisation may be refused.
• Return shipping is paid by you unless the item arrived damaged, defective or incorrect.
• Approved refunds are issued to the original payment method within five to ten business days after inspection.

3. Damaged, defective or incorrect items

If a physical item arrives damaged, defective or is not what you ordered, contact [email protected] within seven days of delivery with photos and your order number. We will arrange a replacement or refund, including reasonable return shipping costs.

4. Non-returnable items

• Digital downloads, licence keys, subscriptions and gift cards once delivered or redeemed.
• Personalised or made-to-order items, unless defective.
• Items marked final sale, clearance or non-returnable on the product page.
• Items returned used, damaged by the customer, or missing parts.

5. Statutory rights

This policy does not limit any mandatory return, repair, replacement or refund rights you have under local consumer law. If those rights give you more protection, they apply.

6. Contact

Returns and order questions: [email protected]. Include your order number, the item and photos where relevant.